Terms & Conditions
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Terms & Conditions

General Terms & Conditions


All quotes are valid 30 days from the date of quote. Plan measurements are an estimate only and no responsibility is taken for shortages or over allowance of quantities.

Deposit Required

In order to confirm and secure a sales order a 50% deposit is required.

Balance Payment of Order

Non account customers are required to finalise payment of their sales order/ invoice prior to delivery or collection of goods. Account customers are subject to their approved trading terms.

Available Payment Options

We accept the following forms of payment:-

  • Cash Cheque (provided at least 3 days prior to delivery)
  • Visa, Mastercard Card 
  • Amex (3% surcharge applies)
  • Direct Deposit to our nominated bank account

Delivery Charges

Standard delivery charges are $95.00 for the first pallet and $45.00 each pallet thereafter for deliveries within a 50km radius from our Ormeau Warehouse.  Hand unload, deliveries to areas with difficult access or outside the 50km radius are subject to variation and quoted on a per delivery basis.

On receipt of Goods

It is the buyer’s responsibility to check all goods on receipt. No responsibility can be accepted for incorrect product, shade variation or crazing after installation. Claims against breakages or damage to goods must be reported immediately upon receipt of goods.


Groove Tiles & Stone will gladly store goods on your deposited sales order up to 3 months from deposit date. After 3 months the sales order will need to be paid in full. Goods paid in full will be held in our warehouse for a maximum period of 9 months and after which alternative arrangements must be made by the buyer.

Natural Stone

All marble, limestone, granite products are sold on the understanding that it is a natural product and therefore subject to variation in colour and veining. Groove Tiles & Stone will not be liable for any such variations. We do not accept returns of natural stone for over orders. Please refer to our full Terms and Conditions below.

Credit Returns

We accept returns of full boxes for current stock lines within 3 months of purchase. However, Groove Tiles and Stone reserve the right to refuse to accept any credit for goods. We do not accept returns of mosaic, feature or decorative tiles, natural stone or items purchase as a special end of line job lot. All credit returns are subject to a minimum 20% handling fee.

 Click here to view or print our full Terms and Conditions